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FAQ

Do you provide delivery or where do i collect my pastry?

Yes! We do provide a free delivery service with a minimum spend of $180. For purchases under $150, a fee of $10 per location would be charged. Please note that additional charges may incur for Sentosa island. Self collection will be at no additional cost. Details of self collection would be arranged privately upon confirmation.

What are your delivery timings?

Our delivery timings are as follows,

Monday to Friday: 9am to 6pm
Saturdays : 9am to 3pm
Sundays & Public holidays: Closed

Please note that delivery timings are subject to availability and extra charges may incur for delivery outside the above mentioned timings. Feel free to contact us if you have any more queries.

What are your collection timings?

You are more than welcome to collect your pastries at our premises! Our collection timings are as follows,

Monday to Friday: 8am to 6pm
Saturday: 8am to 11am
Sunday & Public holidays: Closed

If your required coillection timing is outside of the above stated timings, please contact us and we will try our best to work out a schedule with you!

Are your pastries Halal Certified?

Our pastries are not Halal Certified. However, all products are produced in a Halal Kitchen and do not contain any alcohol or gelatine derived from pork.

I am allergic to certain food, do your pastries contain ... ?

We take into consideration the eight (8) major food allergens:

- Milk,
- Eggs,
- Fish (e.g., bass, flounder, cod),
- Crustacean shellfish (e.g. crab, lobster, shrimp)
- Tree nuts (e.g., almonds, walnuts, pecans)
- Peanuts
- Wheat
- Soybeans

Products that contain the abovementioned ingredients will be listed in the product information section. However it is important for you to inform us of any allergen concerns in order for us to advise you appropriately.

Please note that although our pastries do not contain allergens of your consideration, cross containation of ingredients may occur as productions of the individual products are not carried out in a controlled enviroment.

What are your suggested serving sizes for cakes?

Our tray cakes are all of a standard size of 35(L) x 27(B) cm and weights aproximately 2 to 3kg. The tray cakes are ideal for groups up to 20 pax.

The whole cakes on the other hand are ideal for smaller groups of 6 to 8 pax.

What are your available cut sizes for your cakes?

Our tray cake cut sizes are highly customizable, a single tray could be sliced into 99pcs (3x3cm slices), 81pcs (4x3cm slices), 33pcs (9x3cm slices) or be uncut.

Our wholes cakes come uncut, If you would like your tray/whole cake to be cut into other sizes, feel free to contact us and we will try our best to fulfil.

How do i store the pastries?

Our pastries are very sensitive to temperature changes and its enviromental conditions, and should be consumed as fresh as possible. In order to enjoy our pastries to its fullest, please consider the following means of storage.

Cakes, Tarts, Chiffon mousse & Swissrolls
At bellton, we recommned our cakes to be stored in the freezer and. They should be thawed in the chiller 2 hours before consumption. Storing cakes in the freezer helps to retain the freshness and moisture of the cakes and would allow it to last up to a week. For products placed in refrigeration storage, we recommend it to be left no longer than 2 days.

Macarons
Macarons are to be placed in the refrigerator at all times. Exposure to room tempreture for extended periods may cause the filling to melt and cause the shells to slide apart.

Cupcakes, Madeleines
This category of pastries are the most sensitive to higher temperatures, due to their finishing and toppings. Prolonged storage would also dry out the pastry. We advise to refrigerate these products at all times and consume them on the day of receipt.

What is your ordering lead time ?

Our team requires a two-days lead time to fulfil your orders.

I need a cake urgently, can I make an urgent order for tommorow?

Our ability to fulfil depends on our kitchen capacity, try contacting us directly and we will try our best to help you out.

How do I place my orders?

You can place an order with us directly from our site or simply by contacting us via email.

What are your available payment options?

We currently accept credit card payments via our online checkout service. Alternatively, if you wish to use PayNow or Paylah, please contact us via email or WhatsApp and our team will assist you from there.